FAQ
Everything people ask before booking.
If your question is not here, text 972.388.8255 — you will get a human answer, usually the same day.
How does pricing work?
Your rate is based on two things: how many dogs are on the property and how often we visit — weekly, every other week or monthly. Fill in the quote form and your exact numbers appear straight away. Service is prepaid monthly and tax is added separately where it applies.
Do you require a contract?
No. There is no long-term contract. You can cancel service at any time — we would rather keep customers because the yard looks good than because of a signature.
Which day will you come?
Saturday is our primary service day, with Friday used for makeups and reschedules. A few customers have special arrangements. Whatever day you are on, we confirm it before your first visit and text you an On My Way message before every one.
What happens after I submit the quote form?
You see your pricing immediately, then a Poop Savvy rep reaches out to confirm your scoop schedule and finalise the details. Nothing is charged until you approve the plan.
Do I need to be home?
No. We just need access to the yard. We close and photograph the gate when we leave, so you can see it was secured without being there.
What should I do with my dogs?
Friendly dogs are fine. Any dog that interferes with the work or guards the yard should be secured while we are there — just note it on your quote form and we will work around it.
What if it rains?
We can often work through light rain. If severe weather forces a delay we will communicate it and resume as soon as possible — usually on the next makeup day rather than skipping the visit.
Do you take the waste with you?
No. We double-bag the waste and place it in your outdoor trash bin. We do not haul waste off the property.
Will my gate be secured?
That is one of our biggest priorities. We close the gate and send a photo confirmation after service so there is no doubt about it.
How do I pay, and what will the charge look like?
Prepaid monthly by card through a payment link, with recurring billing renewing from your payment date. The billing descriptor may appear as Reed & Reed Ventures LLC, which is the parent company.
What if a payment does not go through?
You get a friendly reminder first. If it stays unresolved, service pauses until it is sorted — nobody gets an angry letter, and once payment is confirmed we resume and tell you your next service date.
My yard has not been cleaned in months. Can you still help?
Yes. There is no initial cleanup fee on a recurring plan, even if the yard has built up for months. If you only want a one-time cleanup without a plan, we quote that separately.
Is there a deodorizer option?
Yes — an optional deodorizer spray can be added after service. It is priced with your quote.
When will you text me?
Between 8am and 7pm. We do not send service texts outside those hours.
Do you serve cities outside the eight listed?
Occasionally, depending on route fit. Text us your address and we will give you a straight answer — we would rather decline than promise a schedule we cannot keep.
Is my information kept private?
Your details are used to quote and schedule your service, and for nothing else. See the privacy page for the detail.
Still not sure?
Send us your address and dog count and we will tell you your price, your route day and whether your street fits the route — no obligation, no follow-up nagging.
Ready for a yard you can walk barefoot in?
Tell us about your yard and we will send your price the same day. No contract, no pressure, no surprise fees.